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Priority of payment and policy exhaustion in New York no-fault: the 11 NYCRR 65-3.15 timeline
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Priority of Payment and Policy Exhaustion in New York No-Fault: How 11 NYCRR 65-3.15 Has Been Applied, 2002 to 2025

By Jason Tenenbaum 34 min read

Key Takeaway

11 NYCRR 65-3.15 in plain terms, the Harmonic and Alleviation split, and what Lam Quan (2024) and Fill Rx (2025) decided about exhaustion in arbitration.

This article is part of our ongoing no-fault coverage, with 271 published articles analyzing no-fault issues across New York State. Attorney Jason Tenenbaum brings 24+ years of hands-on experience to this analysis, drawing from his work on more than 1,000 appeals, over 100,000 no-fault cases, and recovery of over $100 million for clients throughout Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, and the Bronx. For personalized legal advice about how these principles apply to your specific situation, contact our Long Island office at (516) 750-0595 for a free consultation.

This page was published February 25, 2026. Corrected September 22, 2026: the earlier version said that the First and Second Departments had held the priority of payment regulation, 11 NYCRR 65-3.15, to be of no force or effect in no-fault arbitration, and that the question was settled. The two opinions it rested on do not say that. Matter of Lam Quan, MD, PC v GEICO Gen. Ins. Co., 223 AD3d 503 (1st Dept, January 16, 2024), affirmed the denial of a petition to vacate a master arbitration award, holding that an arbitrator's choice between the First Department's Harmonic line and the Second Department's Alleviation line is not a ground for vacatur and that an award of a claim after the policy is exhausted exceeds the arbitrator's power (quoting Matter of New Millennium Pain & Spine Medicine, P.C. v Progressive Cas. Ins. Co., 220 AD3d 578 (1st Dept, October 24, 2023)). Matter of Fill Rx NY, Inc. v LM Gen. Ins. Co., 241 AD3d 918 (2d Dept, August 27, 2025), affirmed the confirmation of an award that denied a claim on policy exhaustion because the master arbitrator's determination had evidentiary support and a rational basis under CPLR 7511. Neither opinion mentions 11 NYCRR 65-3.15, and no decision read for this revision holds that the regulation has no force in arbitration. This page is the hub for priority of payment and policy exhaustion in the Legal Encyclopedia; its directory of the firm's case notes is kept below, and the statements of the rule have been rewritten from the opinions and the regulation.

The short version

11 NYCRR 65-3.15 requires an insurer, once claims aggregate to more than $50,000, to pay basic economic loss in the order each service was rendered or each expense was incurred, provided the claim reached the insurer before the $50,000 was exhausted; a claim for an earlier service that arrives after the $50,000 has been paid out is not owed. The Court of Appeals reads "claims" in that sentence to mean verified claims (Nyack Hosp. v General Motors Acceptance Corp., 8 NY3d 294, decided March 22, 2007). An arbitrator who awards a claim after the policy has been paid out exceeds his or her power (Matter of DTR Country-Wide Ins. Co. v Refill Rx Pharm., Inc., 212 AD3d 481 (1st Dept, January 17, 2023)). The Appellate Terms split on a claim the insurer denied before the money ran out: the First Department's Harmonic line lets the insurer keep paying other legitimate claims; the Second Department's Alleviation line holds that the denied claim keeps its place in line. Neither Appellate Division has decided that split on the merits.

Why this page exists

This is the hub page for priority of payment and policy exhaustion in the firm’s Legal Encyclopedia. The firm defended no-fault claims for carriers for years, and the archive holds case notes on the appellate decisions on 11 NYCRR 65-3.15 from 2009 forward. Those notes are a record of the rule while it was being made.

The February 25, 2026 version of this page was generated to sit on top of that archive, and it stated a holding that the two Appellate Division opinions do not contain. I have rewritten it from the opinions. The directory of the archive is kept at the bottom, newest first, each entry with its year, the decision it reports and a note where a later opinion read for this revision affirmed or modified it. The timeline in the middle shows how the rule was built, decision by decision.

The current rule

The regulation is one paragraph. 11 NYCRR 65-3.15, titled “Computation of basic economic loss,” reads in full:

“When claims aggregate to more than $50,000, payments for basic economic loss shall be made to the applicant and/or an assignee in the order in which each service was rendered or each expense was incurred, provided claims therefor were made to the insurer prior to the exhaustion of the $50,000. If the insurer pays the $50,000 before receiving claims for services rendered prior in time to those which were paid, the insurer will not be liable to pay such late claims. If the insurer receives claims of a number of providers of services, at the same time, the payments shall be made in the order of rendition of services.”

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Section 65-3.15 states three things. First, the rule is triggered only when claims aggregate to more than $50,000, which is the basic economic loss limit for each eligible injured person in the mandatory personal injury protection endorsement, 11 NYCRR 65-1.1. Second, once triggered, payment goes in the order the service was rendered or the expense was incurred, and a claim for an earlier service that arrives after the insurer has already paid out the $50,000 is not owed. Third, where several providers’ claims arrive at the same time, the earlier date of service is paid first.

Keep two meanings of “priority of payment” apart. 11 NYCRR 65-3.12(b) governs which insurer pays when more than one is liable, and that dispute goes to mandatory arbitration between the insurers under Insurance Law § 5105 (M.N. Dental Diagnostics, P.C. v Government Empls. Ins. Co., 81 AD3d 541 (1st Dept, February 22, 2011)). This page is about 11 NYCRR 65-3.15, the order in which one insurer pays claims as its own limit is reached.

At a glance

11 NYCRR 65-3.15, priority of payment

When it applies
Only when claims aggregate to more than $50,000, the basic economic loss limit per eligible injured person in the 11 NYCRR 65-1.1 endorsement.
The order
Pay in the order each service was rendered or each expense was incurred, if the claim reached the insurer before the $50,000 was exhausted. Claims that arrive together: earlier date of service first.
What "claims" means
Verified claims. A claim that has not been verified under 11 NYCRR 65-3.5 is not in line yet (Nyack Hosp. v General Motors Acceptance Corp., 8 NY3d 294 (2007); Matter of Ameriprise Ins. Co. v Kensington Radiology Group, P.C., 179 AD3d 563 (1st Dept 2020)).
Late claims
If the insurer paid the $50,000 before receiving a claim for an earlier service, the insurer is not liable for that late claim (the regulation's second sentence).
In arbitration
An award directing payment beyond the policy limit exceeds the arbitrator's power, CPLR 7511(b)(1)(iii) (Matter of DTR Country-Wide Ins. Co. v Refill Rx Pharm., Inc., 212 AD3d 481 (1st Dept 2023)); the master arbitrator's ground is 11 NYCRR 65-4.10(a)(2).
Proof the courts accept
The declaration page, an affidavit from a person with knowledge of the claim file, and a payment ledger in chronological order of receipt and payment (Country-Wide Ins. Co. v Metro Pain Specialists P.C., 211 AD3d 403 (1st Dept 2022)). An affidavit reciting only the limit and the total paid fails (Mount Sinai Hosp. v Dust Tr., Inc., 104 AD3d 823 (2d Dept 2013)).

The regulation’s word “claims” carries the whole rule. In Nyack Hosp. v General Motors Acceptance Corp., 8 NY3d 294, decided March 22, 2007, the Court of Appeals held that “claims” in 11 NYCRR 65-3.15 does not reach a claim that has not been verified in accordance with 11 NYCRR 65-3.5. The insurer is not obligated to pay any claim until it has been verified. Consequently, a bill is in line from the day the verification comes in, not the day the bill arrived.

Exhaustion is a defense the insurer keeps even when it never denied the claim. The failure to issue a denial within 30 days does not preclude the defense that the coverage limits have been exhausted (New York & Presbyt. Hosp. v Allstate Ins. Co., 12 AD3d 579 (2d Dept, November 22, 2004); Easy Care Acupuncture, PC v MVAIC, 2017 NY Slip Op 51346(U) (App Term, 1st Dept, October 11, 2017)). Once the insurer “has paid the full monetary limits set forth in the policy, its duties under the contract of insurance cease” (Countrywide Ins. Co. v Sawh, 272 AD2d 245 (1st Dept 2000), as quoted in DTR Country-Wide, 212 AD3d at 481).

In arbitration the same limit is enforced through CPLR 7511(b)(1)(iii). An award directing payment beyond the monetary limit of the policy exceeds the arbitrator’s power and is a ground for vacatur (DTR Country-Wide, 212 AD3d 481, leave denied 40 NY3d 904 (2023); Matter of Ameriprise Ins. Co. v Kensington Radiology Group, P.C., 179 AD3d 563 (1st Dept, January 23, 2020)). The insurer may raise the defense for the first time in court, in opposition to confirmation, even if it was not before the arbitrators (DTR Country-Wide, 212 AD3d at 481, citing Ameriprise, 179 AD3d at 564). Going the other way, a master arbitrator’s award that denies a claim on exhaustion will be confirmed when it has evidentiary support and a rational basis; the grounds in CPLR 7511 for disturbing it “are few in number and narrowly applied” (Matter of Fill Rx NY, Inc. v LM Gen. Ins. Co., 241 AD3d 918 (2d Dept, August 27, 2025); Matter of Acuhealth Acupuncture, P.C. v New York City Tr. Auth., 167 AD3d 869 (2d Dept, December 19, 2018)).

The regulation is not out of the picture in arbitration. In DTR Country-Wide the First Department wrote that the insurer’s ledger and supervisor’s affidavit “showed that the policy was properly exhausted prior to the underlying arbitration (see 11 NYCRR 65-3.15).” What the First Department will not do on an article 75 petition is choose between the Appellate Terms’ two readings of the regulation for the arbitrator. That is the holding of New Millennium and Lam Quan, and it is narrower than the old headline on this page.

How the rule developed in New York

The timeline below is the linkable asset on this page. Each row is a decision read for this revision, in date order, with what it decided and, where it matters, what it left open.

The timeline

Priority of payment and policy exhaustion, decision by decision

  1. 2002Apr 4 Revised Regulation 68 takes effectThe Superintendent of Insurance repealed and replaced the prior 11 NYCRR part 65; a further stay was denied April 4, 2002 (Matter of Medical Socy. of State of N.Y. v Serio, 100 NY2d 854 (2003)). The Second Department cited the predecessor provision, former 11 NYCRR 65.15(n), for the same rule as late as November 2004.
  2. 20042d Dept Exhaustion is a defense; a late denial does not waive itHospital for Joint Diseases v State Farm, 8 AD3d 533 (June 21, 2004): an insurer is not required to pay a claim where the policy limits have been exhausted. New York & Presbyt. Hosp. v Allstate, 12 AD3d 579 (November 22, 2004): failing to deny within 30 days does not preclude the defense; whether other payments complied with the priority rule was a question of fact.
  3. 20062d Dept What an insurer's prima facie showing looks likeNew York & Presbyt. Hosp. v Allstate, 28 AD3d 528 (April 11, 2006): claims representatives' affidavits, the denial forms, and a payment log of every payment under the policy showed exhaustion before the hospital's claim came due, in compliance with 11 NYCRR 65-3.15.
  4. 2007Ct App "Claims" means verified claimsNyack Hosp. v General Motors Acceptance Corp., 8 NY3d 294 (March 22, 2007): the priority rule does not reach an unverified claim, and the insurer may pay verified claims while waiting for verification of a larger one. Once verified, the hospital's claim had to be paid ahead of later-rendered services, up to the limit.
  5. 20102d Dept Partial exhaustion after judgmentSt. Barnabas Hosp. v Country Wide Ins. Co., 79 AD3d 732 (December 7, 2010): a summary judgment that decided only timeliness and verification did not collaterally estop the insurer from moving to reduce the judgment to the remaining limit. Westchester Med. Ctr. v Lincoln Gen. Ins. Co., 82 AD3d 1085 (March 22, 2011), and Mount Sinai Hosp. v Dust Tr., Inc., 104 AD3d 823 (March 20, 2013), refused the same relief where the insurer had no excuse for raising exhaustion late.
  6. 20132d Dept The ledger must show the order of service and receiptMount Sinai Hosp. v Dust Tr., Inc., 104 AD3d 823 (March 20, 2013): a claims manager's affidavit giving the limit and the total paid to other providers "failed to establish the order in which the medical services were rendered, and the order in which the claims were received," so compliance with 11 NYCRR 65-3.15 could not be determined.
  7. 2015App Term 1st Harmonic: a timely denial, then payments to othersHarmonic Physical Therapy, P.C. v Praetorian Ins. Co., 47 Misc 3d 137(A) (April 14, 2015): after a timely medical-necessity denial, the insurer exhausted the policy by paying other providers' arbitration awards, in compliance with 11 NYCRR 65-3.15. The insurer "was not precluded by 11 NYCRR 65-3.15 from paying other providers' legitimate claims subsequent to the denial." Followed in Allstate Prop. & Cas. Ins. Co. v Northeast Anesthesia & Pain Mgt., 51 Misc 3d 149(A) (May 31, 2016).
  8. 2017App Term 2d Alleviation: a denied claim keeps its placeAlleviation Med. Servs., P.C. v Allstate Ins. Co., 55 Misc 3d 44 (March 29, 2017): by denying the claim on May 10, 2011 the insurer "implicitly declared that the claim at issue was fully verified"; fully verified claims are payable in the order received, so later payments that exhausted the coverage did not defeat the claim ("but see Harmonic"). Applied in Ortho Passive Motion (June 2, 2017 and November 29, 2018), Advanced Recovery v Park (November 8, 2018), First Am. Alliance v Ameriprise (November 30, 2018) and S.O.V. Acupuncture v State Farm (November 13, 2020).
  9. 2017App Term 1st Exhaustion is tried, not assumedEasy Care Acupuncture, PC v MVAIC, 2017 NY Slip Op 51346(U) (October 11, 2017): triable issues whether the insurer partially exhausted coverage and whether those payments were proper under the regulations. Ameriprise Ins. Co. v Kensington Radiology Group, P.C., 58 Misc 3d 144(A) (December 22, 2017): an award over the $50,000 limit exceeds the arbitrator's power; the insurer's ledger raised a triable issue, so the matter went to a framed issue hearing.
  10. 20182d Dept A master arbitrator's exhaustion award stands on a rational basisMatter of Acuhealth Acupuncture, P.C. v New York City Tr. Auth., 167 AD3d 869 (December 19, 2018): the arbitrator found the policy exhausted "at the time the last bill had been received" and that awarding more would exceed her authority under 11 NYCRR 65-4.10(a)(2); the master arbitrator's confirmation had evidentiary support and a rational basis, and the court would not decide whether the arbitrator erred on the law.
  11. 20201st Dept The First Department adopts Nyack's reading for arbitrationMatter of Ameriprise Ins. Co. v Kensington Radiology Group, P.C., 179 AD3d 563 (January 23, 2020): "claims" in 11 NYCRR 65-3.15 means verified claims; a provider that never appeared for its examination under oath had no verified claim; the excess-of-power defense may be raised for the first time in opposition to confirmation; the framed issue hearing was proper.
  12. 20212d Dept Alleviation affirmed on other grounds; the split is left openAlleviation Med. Servs., P.C. v Allstate Ins. Co., 191 AD3d 934 (February 24, 2021): "Once claims have been verified they are subject to the priority of payment regulation," but the insurer's employee affidavit was hearsay and no denial was in the record, so when and why the claim was denied were open questions. The court did not reach the Harmonic question raised by the amici.
  13. 2022Both Depts Proof and pleadingJPC Med., P.C. v State Farm, 2022 NY Slip Op 50562(U) (App Term, 2d Dept, June 3, 2022): to win summary judgment on exhaustion the insurer must prove it paid the limits in accordance with 11 NYCRR 65-3.15, and its payment log needs a CPLR 4518(a) foundation. Country-Wide Ins. Co. v Metro Pain Specialists P.C., 211 AD3d 403 (1st Dept, December 1, 2022): a declaration page, a claim supervisor's affidavit and a ledger made the insurer's prima facie case, and a defendant that did not plead 11 NYCRR 65-3.15 as an affirmative defense could not demand proof of compliance.
  14. 20231st Dept An award over the limit is vacated; a Harmonic award is notMatter of DTR Country-Wide Ins. Co. v Refill Rx Pharm., Inc., 212 AD3d 481 (January 17, 2023), leave denied 40 NY3d 904: vacatur under CPLR 7511(b)(1)(iii) because the award exceeded the $50,000 limit; the ledger showed the policy "properly exhausted" (see 11 NYCRR 65-3.15). Matter of New Millennium Pain & Spine Medicine, P.C. v Progressive Cas. Ins. Co., 220 AD3d 578 (October 24, 2023): the provider's claim was denied before exhaustion; the arbitrator's following Harmonic rather than Alleviation "does not warrant reversal."
  15. 20241st Dept Lam Quan repeats New MillenniumMatter of Lam Quan, MD, PC v GEICO Gen. Ins. Co., 223 AD3d 503 (January 16, 2024): petition to vacate denied; the master arbitrator properly found the award rational and not in excess of policy limits; quoting New Millennium, the choice of Harmonic over Alleviation is not a ground for vacatur and an award after exhaustion exceeds the arbitrator's power. A wage-offset argument was unpreserved. The opinion does not mention 11 NYCRR 65-3.15.
  16. 20252d Dept Fill Rx: an exhaustion award confirmed under CPLR 7511Matter of Fill Rx NY, Inc. v LM Gen. Ins. Co., 241 AD3d 918 (August 27, 2025): a $4,151.53 pharmacy claim was denied in arbitration on exhaustion; the master arbitrator's confirmation had evidentiary support and a rational basis (11 NYCRR 65-4.10(a)(2)), and the court would not decide whether the master arbitrator erred in applying the law. The opinion does not mention 11 NYCRR 65-3.15.

The regulation and the first exhaustion cases, 2002 to 2006

Revised Regulation 68 repealed and replaced the prior 11 NYCRR part 65. Its September 1, 2001 effective date was stayed, and the regulations have been in effect since April 4, 2002, when the Appellate Division denied a further stay (Matter of Medical Socy. of State of N.Y. v Serio, 100 NY2d 854 (2003), in the opinion’s notes). The Second Department was still citing the predecessor provision, former 11 NYCRR 65.15(n), for the same order-of-payment question in November 2004 (New York & Presbyt. Hosp. v Allstate Ins. Co., 12 AD3d 579 (2d Dept, November 22, 2004)).

The early Second Department decisions fixed two points that have not moved. An insurer is not required to pay a claim where the policy limits have been exhausted, because once it has paid the full monetary limits “its duties under the contract of insurance cease” (Hospital for Joint Diseases v State Farm Mut. Auto. Ins. Co., 8 AD3d 533 (2d Dept, June 21, 2004), quoting Presbyterian Hosp. in City of N.Y. v Liberty Mut. Ins. Co., 216 AD2d 448 (1995)). The defense survives a missed 30-day denial (New York & Presbyt. Hosp., 12 AD3d at 580). The 2006 row in the timeline shows the proof that won the defense on summary judgment two years later.

Nyack Hospital and the meaning of “claims”, 2007

Nyack Hospital is the only Court of Appeals decision on 11 NYCRR 65-3.15 read for this revision. The hospital argued that once its $74,489.28 claim arrived on August 20, 2003, the insurer had to hold the rest of the $50,000 in reserve until the hospital answered the verification request. The court rejected that reading: treating unverified claims as “claims” would let a bare-bones claim block every other provider and “runs counter to the no-fault regulatory scheme, which is designed to promote prompt payment of legitimate claims.” The regulation came into play on October 20, 2003, when the records arrived; from that date the insurer had to pay the hospital ahead of any unpaid verified claim for later-rendered services.

Nyack settles what the later cases apply without saying so: an insurer that pays verified claims while a larger claim sits in verification is complying with the regulation, and an insurer that pays later-rendered claims after the larger claim is verified is not.

Exhaustion raised after judgment, 2010 to 2013

Three Second Department decisions dealt with an insurer that lost on the merits and then said the policy was exhausted. St. Barnabas Hosp. v Country Wide Ins. Co., 79 AD3d 732 (2d Dept, December 7, 2010), held that a summary judgment deciding only the 30-day question and verification did not collaterally estop the insurer from moving to reduce the judgment to what was left on the policy, while declining to pass on the CPLR 5019(a) vehicle. Westchester Med. Ctr. v Lincoln Gen. Ins. Co., 82 AD3d 1085 (2d Dept, March 22, 2011), denied the same relief under CPLR 5015(a) because the insurer raised exhaustion only after the hospital took a $416,039.42 judgment. Mount Sinai Hosp. v Dust Tr., Inc., 104 AD3d 823 (2d Dept, March 20, 2013), reinstated a $59,609.44 judgment against a self-insured taxi corporation that had already paid $181,379.82 of its $200,000 in coverage, because the renewal motion had no reasonable justification and, in any event, the claims manager’s affidavit “failed to establish the order in which the medical services were rendered, and the order in which the claims were received.”

I wrote on March 21, 2013 that Dust Transit was “a very tough loss to take.” It still reads that way. The holding, however, is procedural and evidentiary: raise exhaustion before judgment, and prove the order of service and receipt, not just the totals.

The Appellate Terms split, 2015 to 2020

The split is about one fact pattern: the insurer timely denies a claim, the claim is litigated, and by the time the provider wins the insurer has paid other claims up to the limit.

The Appellate Term, First Department, answered for the insurer in Harmonic Physical Therapy, P.C. v Praetorian Ins. Co., 47 Misc 3d 137(A), decided April 14, 2015. Following a timely denial for lack of medical necessity, the insurer exhausted the policy by paying arbitration awards to other providers, and the court held those payments complied with 11 NYCRR 65-3.15. The insurer “was not precluded by 11 NYCRR 65-3.15 from paying other providers’ legitimate claims subsequent to the denial of plaintiff’s claims”; requiring it to hold the money pending the disputed claim would, in Nyack’s words, run counter to the scheme. The same court applied Harmonic on May 31, 2016 in Allstate Prop. & Cas. Ins. Co. v Northeast Anesthesia & Pain Mgt., 51 Misc 3d 149(A).

The Appellate Term, Second Department, answered for the provider in Alleviation Med. Servs., P.C. v Allstate Ins. Co., 55 Misc 3d 44, decided March 29, 2017. The insurer denied the claim on May 10, 2011 for lack of medical necessity and moved in May 2014 on exhaustion. The court reasoned that by denying the claim the insurer “implicitly declared that the claim at issue was fully verified,” that Nyack holds fully verified claims payable in the order received, and that the insurer’s argument that later payments exhausted the coverage “lacks merit,” adding “but see Harmonic.” The Second Department’s Appellate Term has applied Alleviation ever since: Ortho Passive Motion, Inc. v Allstate Ins. Co., 2017 NY Slip Op 50771(U) (June 2, 2017) and 2018 NY Slip Op 51749(U) (November 29, 2018); Advanced Recovery Equip. & Supplies, LLC v Park Ins. Co., 2018 NY Slip Op 51630(U) (November 8, 2018); First Am. Alliance, Inc. v Ameriprise Ins. Co., 2018 NY Slip Op 51765(U) (November 30, 2018); S.O.V. Acupuncture, P.C. v State Farm Mut. Auto. Ins. Co., 2020 NY Slip Op 51365(U) (November 13, 2020). The formula in each is that the insurer failed to show the policy was exhausted “at the time the claims at issue were deemed complete.”

I said on April 1, 2017 that I thought Alleviation was incorrect from a policy standpoint, and on December 18, 2018 that poor claims handling should come with a price tag but that the line belongs where the claims were properly handled and the policy exhausts anyway. I have not changed my view. The Appellate Division, Second Department, took the appeal by permission, heard from the New York Insurance Association as amicus, and on February 24, 2021 affirmed “on different grounds than those relied upon by the Civil Court or the Appellate Term” (191 AD3d 934). The court restated the rules (“once claims have been verified they are subject to the priority of payment regulation”), held that the insurer’s proof was hearsay with no denial in the record, and said that “the parties’ remaining contentions, including those raised by the amici curiae, need not be reached.” Consequently, the split remains what it was on March 29, 2017.

Arbitration awards and the policy limit, 2016 to 2025

The arbitration line runs parallel, and it is where the two Appellate Divisions have spoken. An award directing payment in excess of the policy limit exceeds the arbitrator’s power (Matter of Brijmohan v State Farm Ins. Co., 92 NY2d 821 (1998), as applied in Northeast Anesthesia, 51 Misc 3d 149(A), and Ameriprise, 58 Misc 3d 144(A) (App Term, 1st Dept, December 22, 2017)). The First Department affirmed the Ameriprise remand on January 23, 2020 (179 AD3d 563): “claims” in 11 NYCRR 65-3.15 means verified claims, a provider that never appeared for its examination under oath had no verified claim, and the excess-of-power defense can be raised for the first time in opposition to confirmation. On January 17, 2023 it vacated an award under CPLR 7511(b)(1)(iii) in DTR Country-Wide, 212 AD3d 481, and the Court of Appeals denied leave, 40 NY3d 904.

New Millennium, 220 AD3d 578 (1st Dept, October 24, 2023), is the decision the old headline on this page misread. The provider did not dispute that the policy was exhausted before the arbitration; it argued that its claim, submitted and denied before exhaustion, “should retain priority of payment,” which is the Alleviation argument. The First Department held that the arbitrator’s following Harmonic rather than Alleviation “does not warrant reversal,” and that an arbitrator who awards a claim after exhaustion exceeds his or her power. Lam Quan, 223 AD3d 503 (1st Dept, January 16, 2024), quotes that passage and adds nothing to it. Attorney Jason Tenenbaum appeared of counsel for the appellant provider in New Millennium; the First Department affirmed the order that had denied the petition to vacate.

On the Second Department side, Acuhealth, 167 AD3d 869 (December 19, 2018), and Fill Rx, 241 AD3d 918 (August 27, 2025), are article 75 affirmances of master arbitration awards that denied claims on exhaustion. Both apply 11 NYCRR 65-4.10(a)(2) and the rule that the court does not decide whether the master arbitrator erred in applying the law. Neither decides how 11 NYCRR 65-3.15 applies to a denied claim; neither mentions the regulation.

Where the departments differ and what is undecided

First Department line

Harmonic, April 14, 2015

  • After a timely denial, the insurer may keep paying other legitimate claims; exhaustion by those payments complies with 11 NYCRR 65-3.15.
  • Applied by the Appellate Term in Northeast Anesthesia (2016) and cited in Advantage Radiology (2023).
  • Appellate Division: an arbitrator who follows Harmonic is not reversed (New Millennium, 2023; Lam Quan, 2024).
  • Not yet decided: whether Harmonic is correct in a plenary court action.

Second Department line

Alleviation, March 29, 2017

  • A denial means the claim was fully verified; verified claims are paid in order received; later payments do not exhaust the policy against it.
  • Applied by the Appellate Term through S.O.V. Acupuncture (2020); summary judgment on exhaustion requires proof of compliance with 65-3.15 (JPC Med, 2022).
  • Appellate Division: affirmed on other grounds, February 24, 2021; the Harmonic question was expressly not reached.
  • Not yet decided: whether the Appellate Division agrees with the Appellate Term's reading.

Both departments

Settled points

  • "Claims" means verified claims (Nyack, 2007; Ameriprise, 2020; Alleviation, 2021).
  • Exhaustion is a defense that survives a late or missing denial (New York & Presbyt., 2004; Easy Care, 2017).
  • An award beyond the limit exceeds the arbitrator's power (DTR Country-Wide, 2023); an exhaustion award with a rational basis is confirmed (Acuhealth, 2018; Fill Rx, 2025).
  • The proof is the ledger in order of receipt and payment, with a foundation (Dust Transit, 2013; Metro Pain, 2022).

The old version of this page said the question was settled. It is not. What the First Department has held, on article 75 review, is that an arbitrator may follow Harmonic; it has not held in a plenary action that Harmonic is right, and its own Appellate Term still lists compliance with 11 NYCRR 65-3.15 as a triable issue when the record shows payments to other providers (Advantage Radiology, P.C. v MVAIC, 2023 NY Slip Op 50139(U) (App Term, 1st Dept, February 27, 2023)). The Second Department has never said whether it agrees with Alleviation; it affirmed on proof and said the rest need not be reached. Nyack remains the Court of Appeals decision the lower courts apply, and the court denied leave in DTR Country-Wide.

One more point separates the departments, and it is procedural. In the First Department, a defendant that does not plead noncompliance with 11 NYCRR 65-3.15 as an affirmative defense cannot demand that the insurer prove compliance in its prima facie case (Metro Pain, 211 AD3d at 403). In the Second Department’s Appellate Term, the insurer moving for summary judgment on exhaustion “had to prove that it had paid the limits of the policy in accordance with 11 NYCRR 65-3.15” (JPC Med., 2022 NY Slip Op 50562(U)). Where you are sued decides who carries the regulation.

What this means in practice

For the provider or claimant with a denied bill on a policy that later ran out, the first question is which Appellate Term will hear the case. In Kings, Queens, Richmond, Nassau and Suffolk, Alleviation controls, and the insurer must show exhaustion as of the date the claim was complete. In New York and Bronx counties, Harmonic controls, and a timely denial followed by legitimate payments to others will end the claim. In arbitration the arbitrator may follow either line, and the award will not be vacated for the choice. Consequently, a provider with an early date of service and a disputed denial should challenge the denial quickly, in the forum that reads the regulation its way.

For the insurer, the ledger is the case. It must list, in chronological order, the date each claim was received, the date each was paid and the date of service, and it must come in through an affidavit from a person with knowledge of the claim file and the office’s procedures, so that it is a business record under CPLR 4518(a) (Metro Pain, 211 AD3d at 403; JPC Med., 2022 NY Slip Op 50562(U)). An affidavit that recites the limit and a total paid lost in Dust Transit in 2013 and in Alleviation in 2021. Raise exhaustion in the answer and on the summary judgment motion, not after judgment. In arbitration, put the ledger before the lower arbitrator, and if the award exceeds the limit, oppose confirmation on excess of power; the First Department allows that defense for the first time in court (DTR Country-Wide, 212 AD3d at 481).

For the claimant told that the money is gone, ask for the ledger. The insurer’s own payment log is the proof it will need, and it shows whether your provider’s verified claim was passed over for a later-rendered service. The regulation’s second sentence cuts the other way: a bill for an early service that reaches the insurer after the $50,000 is paid is not owed.

Bring these to the first call:

  • The denial of claim form (NF-10) for the bill, with its date and stated ground.
  • Every verification request and your response, with dates, because the claim is in line only from the day it was verified.
  • The insurer’s letter stating that the policy is exhausted, and any payment ledger it has produced.
  • The dates of service on the disputed bill and, if you have them, the dates of service on the claims the insurer paid instead.
  • Any arbitration award or master arbitration award already issued on the claim.

The firm’s archive on priority of payment and policy exhaustion

Every case note in the archive on this topic, newest first. Each link is a note written when the decision came down, in the voice of that day; the note’s holding statements were not re-verified unless the decision is named above. Entries marked “not re-read for this revision” report a decision that was not fetched for this rewrite.

Priority of payment among claims (11 NYCRR 65-3.15) and policy exhaustion

Sources

Regulations:

  • 11 NYCRR 65-3.15 (computation of basic economic loss; priority of payment): law.cornell.edu
  • 11 NYCRR 65-1.1 (mandatory personal injury protection endorsement; the $50,000 basic economic loss limit): law.cornell.edu
  • 11 NYCRR 65-3.5 (claim procedure; verification): law.cornell.edu
  • 11 NYCRR 65-3.8 (payment or denial of claim): law.cornell.edu
  • 11 NYCRR 65-4.10 (master arbitration; subdivision (a)(2), award in excess of policy limitations): law.cornell.edu

Court of Appeals:

  • Nyack Hosp. v General Motors Acceptance Corp., 8 NY3d 294 (March 22, 2007): nycourts.gov
  • Matter of Medical Socy. of State of N.Y. v Serio, 100 NY2d 854 (2003) (effective date of revised Regulation 68, in the opinion’s notes): static.case.law (Caselaw Access Project scan of the official reporter)

Appellate Division, First Department:

  • Matter of Lam Quan, MD, PC v GEICO Gen. Ins. Co., 223 AD3d 503 (January 16, 2024): nycourts.gov
  • Matter of New Millennium Pain & Spine Medicine, P.C. v Progressive Cas. Ins. Co., 220 AD3d 578 (October 24, 2023): nycourts.gov
  • Matter of DTR Country-Wide Ins. Co. v Refill Rx Pharm., Inc., 212 AD3d 481 (January 17, 2023): nycourts.gov
  • Country-Wide Ins. Co. v Metro Pain Specialists P.C., 211 AD3d 403 (December 1, 2022): nycourts.gov
  • Matter of Ameriprise Ins. Co. v Kensington Radiology Group, P.C., 179 AD3d 563 (January 23, 2020): nycourts.gov
  • M.N. Dental Diagnostics, P.C. v Government Empls. Ins. Co., 81 AD3d 541 (February 22, 2011): nycourts.gov

Appellate Division, Second Department:

  • Matter of Fill Rx NY, Inc. v LM Gen. Ins. Co., 241 AD3d 918 (August 27, 2025): nycourts.gov
  • Alleviation Med. Servs., P.C. v Allstate Ins. Co., 191 AD3d 934 (February 24, 2021): nycourts.gov
  • Matter of Acuhealth Acupuncture, P.C. v New York City Tr. Auth., 167 AD3d 869 (December 19, 2018): nycourts.gov
  • Mount Sinai Hosp. v Dust Tr., Inc., 104 AD3d 823 (March 20, 2013): nycourts.gov
  • Westchester Med. Ctr. v Lincoln Gen. Ins. Co., 82 AD3d 1085 (March 22, 2011): nycourts.gov
  • St. Barnabas Hosp. v Country Wide Ins. Co., 79 AD3d 732 (December 7, 2010): nycourts.gov
  • New York & Presbyt. Hosp. v Allstate Ins. Co., 28 AD3d 528 (April 11, 2006): nycourts.gov
  • New York & Presbyt. Hosp. v Allstate Ins. Co., 12 AD3d 579 (November 22, 2004): nycourts.gov
  • Hospital for Joint Diseases v State Farm Mut. Auto. Ins. Co., 8 AD3d 533 (June 21, 2004): nycourts.gov

Appellate Term, First Department:

  • Advantage Radiology, P.C. v MVAIC, 2023 NY Slip Op 50139(U) (February 27, 2023): nycourts.gov
  • Ameriprise Ins. Co. v Kensington Radiology Group, P.C., 2017 NY Slip Op 51911(U) (December 22, 2017): nycourts.gov
  • Easy Care Acupuncture, PC v MVAIC, 2017 NY Slip Op 51346(U) (October 11, 2017): nycourts.gov
  • Allstate Prop. & Cas. Ins. Co. v Northeast Anesthesia & Pain Mgt., 2016 NY Slip Op 50828(U) (May 31, 2016): nycourts.gov
  • Harmonic Physical Therapy, P.C. v Praetorian Ins. Co., 2015 NY Slip Op 50525(U) (April 14, 2015): nycourts.gov

Appellate Term, Second Department:

  • JPC Med., P.C. v State Farm Mut. Auto. Ins. Co., 2022 NY Slip Op 50562(U) (June 3, 2022): nycourts.gov
  • S.O.V. Acupuncture, P.C. v State Farm Mut. Auto. Ins. Co., 2020 NY Slip Op 51365(U) (November 13, 2020): nycourts.gov
  • First Am. Alliance, Inc. v Ameriprise Ins. Co., 2018 NY Slip Op 51765(U) (November 30, 2018): nycourts.gov
  • Ortho Passive Motion, Inc. v Allstate Ins. Co., 2018 NY Slip Op 51749(U) (November 29, 2018): nycourts.gov
  • Advanced Recovery Equip. & Supplies, LLC v Park Ins. Co., 2018 NY Slip Op 51630(U) (November 8, 2018): nycourts.gov
  • Ortho Passive Motion, Inc. v Allstate Ins. Co., 2017 NY Slip Op 50771(U) (June 2, 2017): nycourts.gov
  • Alleviation Med. Servs., P.C. v Allstate Ins. Co., 55 Misc 3d 44 (March 29, 2017): nycourts.gov

If a no-fault insurer has told you or your practice that the policy is exhausted, the ledger decides it. Send us the denial, the exhaustion letter and the dates of service through the contact page or call (516) 750-0595. Insurers defending exhaustion in Nassau, Suffolk, Queens or Kings County can reach the firm’s no-fault defense practice the same way.

Attorney Jason Tenenbaum has recovered more than $100 million for clients across personal injury, employment, and no-fault matters since 2002. We work on contingency: no fee unless we win.

How New York Priority of Payment Law Has Evolved

Verified February 2026

This topic has been shaped by appellate rulings over many years. Explore the timeline below.

  1. Priority of Payment – More Questions Than Answers

    Easy Care v MVAIC — court finds triable issues on priority of payment, but the opinion contains so few facts the issue seems unresolvable.

  2. Priority of Payment Again

    Ameriprise v Kensington Radiology — remanded for framed-issue hearing on policy exhaustion under priority rules.

  3. Policy Exhaustion – Or Was It?

    Policy exhaustion and priority of payment continue to blur together in inconsistent appellate rulings.

  4. Another Priority of Payment?

    Advantage Radiology v MVAIC — court applies 65-3.15 while citing Harmonic Physical Therapy, an internal contradiction.

  5. Policy Exhaustion Awards Confirmed: Lam Quan and Fill Rx

    Lam Quan v GEICO, 223 AD3d 503 (1st Dept 2024) and Fill Rx v LM General, 241 AD3d 918 (2d Dept 2025): master arbitration awards on policy exhaustion confirmed under CPLR 7511 review; an award after exhaustion exceeds the arbitrator's power. Neither opinion addresses 11 NYCRR 65-3.15.

Legal Context

Why This Matters for Your Case

New York's no-fault insurance system, established under Insurance Law Article 51, is one of the most complex insurance frameworks in the country. Every motorist must carry Personal Injury Protection coverage that pays medical expenses and lost wages regardless of fault, up to $50,000 per person.

But insurers routinely deny valid claims using peer reviews, EUO scheduling tactics, fee schedule reductions, and coverage defenses. The Law Office of Jason Tenenbaum has handled over 100,000 no-fault cases since 2002 — from initial claim submissions through arbitration before the American Arbitration Association, trials in Civil Court and Supreme Court, and appeals to the Appellate Term and Appellate Division. Jason Tenenbaum is one of the few attorneys in the state who both writes his own appellate briefs and tries his own cases.

His 2,600+ published legal articles on no-fault practice are cited by attorneys throughout New York. Whether you are dealing with a medical necessity denial, an EUO no-show defense, a fee schedule dispute, or a coverage question, this article provides the kind of detailed case-law analysis that helps practitioners and claimants understand exactly where the law stands.

About This Topic

New York No-Fault Insurance Law

New York's no-fault insurance system requires every driver to carry Personal Injury Protection (PIP) coverage that pays medical expenses and lost wages regardless of who caused the accident. But insurers routinely deny, delay, and underpay valid claims — using peer reviews, IME no-shows, and fee schedule defenses to avoid paying providers and injured claimants. Attorney Jason Tenenbaum has litigated thousands of no-fault arbitrations and court cases since 2002.

271 published articles in No-Fault

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Disclaimer: This article is published by the Law Office of Jason Tenenbaum, P.C. for informational and educational purposes only. It does not constitute legal advice, and no attorney-client relationship is formed by reading this content. The legal principles discussed may not apply to your specific situation, and the law may have changed since this article was last updated.

New York law varies by jurisdiction — court decisions in one Appellate Division department may not be followed in another, and local court rules in Nassau County Supreme Court differ from those in Suffolk County Supreme Court, Kings County Civil Court, or Queens County Supreme Court. The Appellate Division, Second Department (which covers Long Island, Brooklyn, Queens, and Staten Island) and the Appellate Term (which hears appeals from lower courts) each have distinct procedural requirements and precedents that affect litigation strategy.

If you need legal help with a no-fault matter, contact our office at (516) 750-0595 for a free consultation. We serve clients throughout Long Island (Huntington, Babylon, Islip, Brookhaven, Smithtown, Riverhead, Southampton, East Hampton), Nassau County (Hempstead, Garden City, Mineola, Great Neck, Manhasset, Freeport, Long Beach, Rockville Centre, Valley Stream, Westbury, Hicksville, Massapequa), Suffolk County (Hauppauge, Deer Park, Bay Shore, Central Islip, Patchogue, Brentwood), Queens, Brooklyn, Manhattan, the Bronx, Staten Island, and Westchester County. Prior results do not guarantee a similar outcome.

Filed under: No-Fault

Part of the No-Fault Practice Notes archive in the No-Fault Insurance Law section of the New York Legal Encyclopedia.

Jason Tenenbaum, Personal Injury Attorney serving Long Island, Nassau County and Suffolk County

Written By

Jason Tenenbaum, Esq.

Jason Tenenbaum is a personal injury attorney serving Long Island, Nassau & Suffolk Counties, and New York City. Admitted to practice in NY, NJ, FL, TX, GA, MI, and Federal courts, Jason is one of the few attorneys who writes his own appeals and tries his own cases. Since 2008, he has authored more than 2,600 articles on no-fault insurance law, personal injury, and employment law — a resource other attorneys rely on to stay current on New York appellate decisions.

Education
Syracuse University College of Law
Experience
24+ Years
Articles
2,600+ Published
Licensed In
6 States + Federal

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