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Maya failed to prove mailing of the IME scheduling letters
IME issues

Maya failed to prove mailing of the IME scheduling letters

By Jason Tenenbaum 2 min read

Key Takeaway

Sharp View denied Maya's summary judgment motion for insufficient mailing proof. The ruling did not award benefits or require certified mail.

This article is part of our ongoing ime issues coverage, with 149 published articles analyzing ime issues issues across New York State. Attorney Jason Tenenbaum brings 24+ years of hands-on experience to this analysis, drawing from his work on more than 1,000 appeals, over 100,000 no-fault cases, and recovery of over $100 million for clients throughout Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, and the Bronx. For personalized legal advice about how these principles apply to your specific situation, contact our Long Island office at (516) 750-0595 for a free consultation.

Last reviewed: September 2026.

Historical note: Sharp View concerns an insufficient mailing affidavit; the later Gaines decision (2025) likewise required properly noticed IMEs before accepting a coverage defense, without prescribing certified mail or a universal office workflow.

Maya lost its summary judgment motion in Sharp View because its affidavit did not adequately explain how the IME letters were addressed and mailed. The provider won that appeal; it did not receive a final award of benefits from this decision.

Jason’s original note

Sharp View Diagnostic Imaging, P.C. v Maya Assur. Co., 2015 NY Slip Op 51721(U))(App. Term 2d Dept. 2015)

“Plaintiff correctly argues on appeal that the affidavit submitted by defendant did not sufficiently set forth a standard office practice or procedure that would ensure that the letters scheduling independent medical examinations (IMEs) had been properly addressed and mailed (see St. Vincent’s Hosp. of Richmond v Government Empls. Ins. Co., 50 AD3d 1123 ). As a result, defendant failed to demonstrate that the IMEs had been properly scheduled and, thus, that plaintiff’s assignor had failed to appear at duly scheduled IME”

It seems that Maya gets into trouble on these IME no show cases often.

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What the mailing affidavit failed to establish

Sharp View v Maya, decided November 20, 2015, focused on the foundation for mailing. Without sufficient evidence of the standard office practice, the insurer had not shown that the missed examinations were duly scheduled.

The court relied on St. Vincent’s Hospital v Government Employees, which recognizes proof based on personal knowledge of standard office mailing procedures. The relevant issue is what the witness knows about the practice and how the evidence connects that practice to the letters at issue.

Sharp View does not prescribe a three-employee mailing workflow or require certified mail. Nor does it find company-wide training failures. Jason’s observation about Maya’s other cases is preserved in the original note as his contemporary comment, not attributed to the court as a statistical finding.

In Urban Well and Metro 8 the notice and nonattendance evidence was sufficient. An attendance affidavit cannot cure a missing foundation for the notice itself.

Connect to the Encyclopedia

Start with the IME no-show case directory.

For review of a particular no-fault dispute, contact the firm with the scheduling letters, claim chronology and motion papers.

Legal Context

Why This Matters for Your Case

New York law is among the most complex and nuanced in the country, with distinct procedural rules, substantive doctrines, and court systems that differ significantly from other jurisdictions. The Civil Practice Law and Rules (CPLR) governs every stage of civil litigation, from service of process through trial and appeal. The Appellate Division, Appellate Term, and Court of Appeals create a rich and ever-evolving body of case law that practitioners must follow.

Attorney Jason Tenenbaum has practiced across these areas for over 24 years, writing more than 1,000 appellate briefs and publishing over 2,353 legal articles that attorneys and clients rely on for guidance. The analysis in this article reflects real courtroom experience — from motion practice in Civil Court and Supreme Court to oral arguments before the Appellate Division — and a deep understanding of how New York courts actually apply the law in practice.

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Disclaimer: This article is published by the Law Office of Jason Tenenbaum, P.C. for informational and educational purposes only. It does not constitute legal advice, and no attorney-client relationship is formed by reading this content. The legal principles discussed may not apply to your specific situation, and the law may have changed since this article was last updated.

New York law varies by jurisdiction — court decisions in one Appellate Division department may not be followed in another, and local court rules in Nassau County Supreme Court differ from those in Suffolk County Supreme Court, Kings County Civil Court, or Queens County Supreme Court. The Appellate Division, Second Department (which covers Long Island, Brooklyn, Queens, and Staten Island) and the Appellate Term (which hears appeals from lower courts) each have distinct procedural requirements and precedents that affect litigation strategy.

If you need legal help with a ime issues matter, contact our office at (516) 750-0595 for a free consultation. We serve clients throughout Long Island (Huntington, Babylon, Islip, Brookhaven, Smithtown, Riverhead, Southampton, East Hampton), Nassau County (Hempstead, Garden City, Mineola, Great Neck, Manhasset, Freeport, Long Beach, Rockville Centre, Valley Stream, Westbury, Hicksville, Massapequa), Suffolk County (Hauppauge, Deer Park, Bay Shore, Central Islip, Patchogue, Brentwood), Queens, Brooklyn, Manhattan, the Bronx, Staten Island, and Westchester County. Prior results do not guarantee a similar outcome.

Filed under: IME issues
Jason Tenenbaum, Personal Injury Attorney serving Long Island, Nassau County and Suffolk County

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Jason Tenenbaum, Esq.

Jason Tenenbaum is a personal injury attorney serving Long Island, Nassau & Suffolk Counties, and New York City. Admitted to practice in NY, NJ, FL, TX, GA, MI, and Federal courts, Jason is one of the few attorneys who writes his own appeals and tries his own cases. Since 2002, he has authored over 2,353 articles on no-fault insurance law, personal injury, and employment law — a resource other attorneys rely on to stay current on New York appellate decisions.

Education
Syracuse University College of Law
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2,353+ Published
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