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Is it really the public policy of this state to adjudicate cases on their merits?  Ask the Appellate Term, Second Department.
Claims office failure

Is it really the public policy of this state to adjudicate cases on their merits? Ask the Appellate Term, Second Department.

By Jason Tenenbaum 2 min read

Key Takeaway

Two 2010 default decisions rejected prolonged inaction and an uncorrected filing error. Read the majority rulings, dissent and Jason's original response.

This article is part of our ongoing claims office failure coverage, with 94 published articles analyzing claims office failure issues across New York State. Attorney Jason Tenenbaum brings 24+ years of hands-on experience to this analysis, drawing from his work on more than 1,000 appeals, over 100,000 no-fault cases, and recovery of over $100 million for clients throughout Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, and the Bronx. For personalized legal advice about how these principles apply to your specific situation, contact our Long Island office at (516) 750-0595 for a free consultation.

Two 2010 decisions left defaults in place despite requests for relief. The reasons were specific: months of inaction after receipt of a lawsuit, and failure to correct a filing mistake after the clerk explained it. Jason challenged the results in the original note below.

Last reviewed: September 2026.

Historical note: These decisions assess the explanations in their records; CPLR 2005 permits discretionary relief on qualifying applications, not automatic forgiveness.

What the two courts decided

In Viviane Etienne Medical Care v Alea North America Insurance, 2010 NY Slip Op 52011(U), the administrator knew about the action in January 2007 but waited for a transferred claim file before assigning counsel. The Appellate Term reversed the order opening the default. Its concern was the prolonged inaction and failure to request an extension, not a rule that an insurer’s administrative error can never be excused.

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Astoria Wellness Medical v State Farm, 2010 NY Slip Op 52008(U), involved papers filed in the wrong Civil Court part. The majority found no adequate explanation for failing to refile after the clerk gave instructions. Justice Golia dissented, emphasizing the limited delay and lack of prejudice.

CPLR 2005 allows discretion on a qualifying application; it does not require the court to accept every law-office-failure explanation. Separate what happened, who can prove it and why the problem remained uncorrected.

Jason’s original 2010 note

Jason’s original 2010 comments follow. They record his litigation experience and disagreement with the results; the filing-part comparison is not a statement of today’s local rules.

The Appellate Division, Second Department a few years ago held in a 3-1 opinion that the concept of law office failure should be extended to insurance company delay.  I guess this panel of the Appellate Term disagrees with that assertion.  What I find interesting is that the legislature created CPLR 2005 to overturn Barasch v. Micucci, 49 NY2d 594 (1980).

What is interesting about this case – besides it being mine – is that every court except Brooklyn requires the cross motion to follow the main motion.  I filed a cross-motion seeking discovery based relief for the reasons seen in Justice Golia’s opinion.  This was filed in Part 41 because the main motion was filed in that part.

The clerk apparently rejected the motion based on the Brooklyn rule.  The appearing attorney brought the cross-motion/opposition into court and sought to have it treated as opposition to Plaintiff’s motion.  The court for some reason rejected it and granted Plaintiff’s motion.  The rest, as they say, is history.

It is hard to believe that this was not excusable law office failure, but better minds believe otherwise.

Connect to the Encyclopedia

Start with the default judgments and law office failure guide.

For review of a particular default or missed deadline, contact the office.

Legal Context

Why This Matters for Your Case

New York law is among the most complex and nuanced in the country, with distinct procedural rules, substantive doctrines, and court systems that differ significantly from other jurisdictions. The Civil Practice Law and Rules (CPLR) governs every stage of civil litigation, from service of process through trial and appeal. The Appellate Division, Appellate Term, and Court of Appeals create a rich and ever-evolving body of case law that practitioners must follow.

Attorney Jason Tenenbaum has practiced across these areas for over 24 years, writing more than 1,000 appellate briefs and publishing over 2,353 legal articles that attorneys and clients rely on for guidance. The analysis in this article reflects real courtroom experience — from motion practice in Civil Court and Supreme Court to oral arguments before the Appellate Division — and a deep understanding of how New York courts actually apply the law in practice.

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Disclaimer: This article is published by the Law Office of Jason Tenenbaum, P.C. for informational and educational purposes only. It does not constitute legal advice, and no attorney-client relationship is formed by reading this content. The legal principles discussed may not apply to your specific situation, and the law may have changed since this article was last updated.

New York law varies by jurisdiction — court decisions in one Appellate Division department may not be followed in another, and local court rules in Nassau County Supreme Court differ from those in Suffolk County Supreme Court, Kings County Civil Court, or Queens County Supreme Court. The Appellate Division, Second Department (which covers Long Island, Brooklyn, Queens, and Staten Island) and the Appellate Term (which hears appeals from lower courts) each have distinct procedural requirements and precedents that affect litigation strategy.

If you need legal help with a claims office failure matter, contact our office at (516) 750-0595 for a free consultation. We serve clients throughout Long Island (Huntington, Babylon, Islip, Brookhaven, Smithtown, Riverhead, Southampton, East Hampton), Nassau County (Hempstead, Garden City, Mineola, Great Neck, Manhasset, Freeport, Long Beach, Rockville Centre, Valley Stream, Westbury, Hicksville, Massapequa), Suffolk County (Hauppauge, Deer Park, Bay Shore, Central Islip, Patchogue, Brentwood), Queens, Brooklyn, Manhattan, the Bronx, Staten Island, and Westchester County. Prior results do not guarantee a similar outcome.

Jason Tenenbaum, Personal Injury Attorney serving Long Island, Nassau County and Suffolk County

Reviewed & Verified By

Jason Tenenbaum, Esq.

Jason Tenenbaum is a personal injury attorney serving Long Island, Nassau & Suffolk Counties, and New York City. Admitted to practice in NY, NJ, FL, TX, GA, MI, and Federal courts, Jason is one of the few attorneys who writes his own appeals and tries his own cases. Since 2002, he has authored over 2,353 articles on no-fault insurance law, personal injury, and employment law — a resource other attorneys rely on to stay current on New York appellate decisions.

Education
Syracuse University College of Law
Experience
24+ Years
Articles
2,353+ Published
Licensed In
7 States + Federal

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