What is it that these law firm affidavits are missing?

If you were injured due to someone else’s careless actions, we understand the challenges you may be facing. As a victim or a surviving family member, you could be dealing with the life-altering consequences of a serious accident.

GL Acupuncture, P.C. v Ameriprise Auto & Home, 2016 NY Slip Op 50377(U)(App. Term 2d Dept. 2016)

“Because defendant failed to submit proof by someone with personal knowledge attesting to the nonappearance of plaintiff for the EUOs in question, defendant’s motion for summary judgment dismissing the complaint should have been denied in its entirety”

I do not read enough of these affidavits but what is it that prevents these law firm affidavits from satisfying the “personal knowledge” test?  I am in awe how these same issues arise over and over again.  Is it sloppiness?  Lack of oversight?  Proof-reading issues?

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