Key Takeaway
Second Department court cites Unitrin precedent in no-fault insurance case, reinforcing that willfulness is not required to prove failure to cooperate in EUO matters.
This article is part of our ongoing euo issues coverage, with 197 published articles analyzing euo issues issues across New York State. Attorney Jason Tenenbaum brings 24+ years of hands-on experience to this analysis, drawing from his work on more than 1,000 appeals, over 100,000 no-fault cases, and recovery of over $100 million for clients throughout Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, and the Bronx. For personalized legal advice about how these principles apply to your specific situation, contact our Long Island office at (516) 750-0595 for a free consultation.
The landscape of New York No-Fault Insurance Law continues to evolve through appellate decisions that shape how insurance companies can enforce examination under oath (EUO) requirements. The Unitrin Advantage Insurance Co. v Bayshore Physical Therapy decision from 2011 represented a significant victory for insurance carriers by holding that willfulness need not be established to prove failure to cooperate with EUO demands. While subsequent decisions have narrowed Unitrin’s application in certain respects, it remains viable for specific propositions of law.
A recent Second Department case demonstrates the ongoing relevance of the Unitrin precedent, though its application has become more limited over time. This decision addresses two critical aspects of EUO enforcement: the standard for proving failure to cooperate and the procedural requirements for summary judgment motions when claimants fail to appear for scheduled examinations.
The case highlights how courts handle EUO objections and the consequences of non-compliance with properly scheduled examinations. Understanding these nuances is essential for both healthcare providers and insurance companies navigating the no-fault system.
Case Background
In Metro Health Products, Inc. v State Farm Mutual Automobile Insurance Co., the plaintiff healthcare provider brought a no-fault action seeking reimbursement for medical supplies provided to an accident victim. State Farm moved for summary judgment based on the plaintiff’s assignor’s failure to appear for a scheduled EUO. The plaintiff opposed the motion, arguing that the defendant had not established willful failure to cooperate and that discovery should be permitted before the summary judgment motion was decided.
The Civil Court granted State Farm’s motion, and the plaintiff appealed to the Appellate Term. The appeal raised two distinct issues: whether the defendant needed to prove willfulness in establishing failure to cooperate, and whether the court should have delayed its decision pending discovery regarding the reasonableness of the EUO demand.
Jason Tenenbaum’s Analysis:
Metro Health Prods., Inc. v State Farm Mut. Auto. Ins. Co., 2015 NY Slip Op 51419(U)(App. Term 2d Dept. 2015)
Do not get too excited; anyway, Unitrin is not what it used to be. The citing here is to a limited proposition of law: ” To the extent plaintiff asserts [*2]that defendant did not demonstrate that plaintiff’s failure to cooperate was willful, defendant complied with the regulations (see 11 NYCRR 65) and there is no requirement to establish willfulness (see Unitrin Advantage Ins. Co. v Bayshore Physical Therapy, PLLC, 82 AD3d 559 ).”
The case also deals with the standard rule that an MSJ for an EUO no-show will not be delayed pending discovery, especially where there has been no objection to the reasonableness of the EUO.
Legal Significance
The Appellate Term’s decision in Metro Health Products illustrates the constrained but continuing viability of the Unitrin precedent. When Unitrin was first decided in 2011, it represented a major shift in EUO enforcement by eliminating the willfulness requirement. However, subsequent cases have cabined Unitrin’s application, making it less of a blanket rule and more of a targeted principle applicable in specific circumstances.
The court’s citation to Unitrin here is limited to a narrow proposition: when an insurer complies with 11 NYCRR 65, which governs the claims process for no-fault benefits, the insurer need not additionally prove that the claimant’s failure to cooperate was willful. This distinguishes situations where insurers follow proper regulatory procedures from those where procedural defects exist. In effect, regulatory compliance substitutes for proof of willfulness.
The decision also addresses the frequently litigated question of whether courts should delay summary judgment pending discovery about the reasonableness of EUO demands. The Appellate Term held that absent timely objections to the EUO’s reasonableness, discovery is not warranted and summary judgment may proceed. This creates a procedural trap for unwary plaintiffs: failing to object promptly to unreasonable EUO demands may waive the right to challenge them later through discovery.
Practical Implications for Attorneys and Litigants
For insurance companies seeking to enforce EUO requirements, this decision provides a roadmap for success. Insurers must ensure strict compliance with 11 NYCRR 65 in scheduling and conducting EUOs. When regulatory compliance is demonstrated, courts will not require additional proof that the claimant’s non-appearance was willful. This makes EUO-based denials easier to sustain on summary judgment when proper procedures are followed.
For healthcare providers and their counsel, the decision highlights the importance of timely objections to EUO demands. If an EUO appears unreasonable in timing, location, or other material respects, the provider must object promptly rather than relying on the ability to challenge reasonableness through discovery later. Once the deadline for objections passes without response, courts are likely to foreclose discovery and grant summary judgment to insurers.
The decision also serves as a reminder that while Unitrin has been narrowed in some respects, it remains good law for specific propositions. Practitioners should not assume that all aspects of Unitrin have been overruled, but should instead carefully analyze which portions of the decision remain viable and under what circumstances courts will apply them.
Key Takeaway
This decision reinforces that insurance companies need not prove willfulness when establishing failure to cooperate in EUO matters, provided they comply with regulatory requirements. The court also confirmed that EUO no-show cases can proceed to summary judgment without delay for discovery, particularly when no objections to the examination’s reasonableness were raised.
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Legal Context
Why This Matters for Your Case
New York law is among the most complex and nuanced in the country, with distinct procedural rules, substantive doctrines, and court systems that differ significantly from other jurisdictions. The Civil Practice Law and Rules (CPLR) governs every stage of civil litigation, from service of process through trial and appeal. The Appellate Division, Appellate Term, and Court of Appeals create a rich and ever-evolving body of case law that practitioners must follow.
Attorney Jason Tenenbaum has practiced across these areas for over 24 years, writing more than 1,000 appellate briefs and publishing over 2,353 legal articles that attorneys and clients rely on for guidance. The analysis in this article reflects real courtroom experience — from motion practice in Civil Court and Supreme Court to oral arguments before the Appellate Division — and a deep understanding of how New York courts actually apply the law in practice.
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Jul 2, 2019Common Questions
Frequently Asked Questions
What is an Examination Under Oath (EUO) in no-fault insurance?
An EUO is a sworn, recorded interview conducted by the insurance company's attorney to investigate a no-fault claim. The insurer schedules the EUO and asks detailed questions about the accident, injuries, treatment, and the claimant's background. Under 11 NYCRR §65-3.5(e), appearing for the EUO is a condition precedent to receiving no-fault benefits — failure to appear can result in claim denial.
What happens if I miss my EUO appointment?
Missing an EUO (known as an EUO 'no-show') can result in denial of your no-fault benefits. However, insurers must follow strict procedural requirements: they must send two scheduling letters by certified and regular mail, provide adequate notice, and submit a timely denial based on the no-show. If the insurer fails to comply with these requirements, the denial can be overturned at arbitration or in court.
What questions will be asked at a no-fault EUO?
EUO questions typically cover your personal background, employment history, the circumstances of the accident, your injuries and symptoms, treatment received, prior accidents or injuries, and insurance history. The insurer's attorney may also ask about your daily activities and financial arrangements with medical providers. You have the right to have your attorney present, and your attorney can object to improper questions.
Can an insurance company require multiple EUOs for the same claim?
Yes, under 11 NYCRR §65-3.5(e), an insurer may request additional EUOs as reasonably necessary to investigate a claim. However, repeated EUO requests may be challenged as harassing or unreasonable. Courts have found that insurers cannot use EUOs as a tool to delay claims indefinitely. Each EUO request must be properly noticed with adequate time for the claimant to appear.
Do I have the right to an attorney at my EUO?
Yes. You have the right to have an attorney represent you at an EUO, and it is strongly recommended. Your attorney can prepare you for the types of questions asked, object to improper or overly broad questions, and ensure the insurer follows proper procedures. Having experienced no-fault counsel at your EUO can help protect your claim from being unfairly denied.
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About the Author
Jason Tenenbaum, Esq.
Jason Tenenbaum is the founding attorney of the Law Office of Jason Tenenbaum, P.C., headquartered at 326 Walt Whitman Road, Suite C, Huntington Station, New York 11746. With over 24 years of experience since founding the firm in 2002, Jason has written more than 1,000 appeals, handled over 100,000 no-fault insurance cases, and recovered over $100 million for clients across Long Island, Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, the Bronx, and Staten Island. He is one of the few attorneys in the state who both writes his own appellate briefs and tries his own cases.
Jason is admitted to practice in New York, New Jersey, Florida, Texas, Georgia, and Michigan state courts, as well as multiple federal courts. His 2,353+ published legal articles analyzing New York case law, procedural developments, and litigation strategy make him one of the most prolific legal commentators in the state. He earned his Juris Doctor from Syracuse University College of Law.
Disclaimer: This article is published by the Law Office of Jason Tenenbaum, P.C. for informational and educational purposes only. It does not constitute legal advice, and no attorney-client relationship is formed by reading this content. The legal principles discussed may not apply to your specific situation, and the law may have changed since this article was last updated.
New York law varies by jurisdiction — court decisions in one Appellate Division department may not be followed in another, and local court rules in Nassau County Supreme Court differ from those in Suffolk County Supreme Court, Kings County Civil Court, or Queens County Supreme Court. The Appellate Division, Second Department (which covers Long Island, Brooklyn, Queens, and Staten Island) and the Appellate Term (which hears appeals from lower courts) each have distinct procedural requirements and precedents that affect litigation strategy.
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