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Law Office Failure
Defaults

Law Office Failure

By Jason Tenenbaum 8 min read

Key Takeaway

New York's Second Department outlines when law office failure constitutes excusable conduct for missing court appearances in this mortgage foreclosure case.

This article is part of our ongoing defaults coverage, with 90 published articles analyzing defaults issues across New York State. Attorney Jason Tenenbaum brings 24+ years of hands-on experience to this analysis, drawing from his work on more than 1,000 appeals, over 100,000 no-fault cases, and recovery of over $100 million for clients throughout Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, and the Bronx. For personalized legal advice about how these principles apply to your specific situation, contact our Long Island office at (516) 750-0595 for a free consultation.

Default judgments in mortgage foreclosure cases are unfortunately common, often resulting from simple administrative oversights that can have devastating consequences for homeowners. When attorneys fail to appear on scheduled court dates, defendants face the very real possibility of losing their homes without having their defenses heard. However, New York courts recognize that certain types of law office failures may constitute “reasonable excuse” for missing court appearances, particularly when coupled with meritorious defenses.

The challenge for defendants seeking to vacate default judgments lies in demonstrating both a reasonable excuse for the default and a potentially viable defense to the underlying foreclosure action. Courts must balance the need for efficient case management against the fundamental principle that parties should have their day in court when circumstances warrant relief.

Case Background

In Bank of New York Mellon v Faragalla, a mortgage foreclosure action, the plaintiff bank moved for relief in the centralized motion part of the Supreme Court. The defendants’ attorney received the motion papers and took steps to calendar the return date. Specifically, the attorney directed the office’s legal assistant to note the return date on the office calendar system used to track court appearances.

However, due to an administrative breakdown, the legal assistant failed to actually enter the return date on the calendar. As a result, neither the attorney nor anyone else in the law office had notice that a court appearance was required on the motion return date. The defendants failed to appear, and the lower court granted the plaintiff’s motion by default.

The defendants moved to vacate the default judgment, presenting evidence of the calendaring breakdown and arguing that this law office failure constituted reasonable excuse. The defendants also presented evidence of potentially meritorious defenses to the foreclosure action, including statute of limitations issues. The Second Department reviewed whether these circumstances warranted vacatur of the default.

Jason Tenenbaum’s Analysis:

Bank of N.Y. Mellon v Faragalla, 2019 NY Slip Op 05641 (2d Dept. 2019)

It is not every day the Second Department outlines the law office failure that is deemed excusable. Sadly, this happens to many all too frequently.

“Under the circumstances presented here, the appellants set forth a reasonable excuse for their failure to appear at the centralized motion part of the Supreme Court on the return date of the plaintiff’s motion based on evidence of law office failure. In an affirmation, the appellants’ attorney explained that upon receiving the plaintiff’s motion, he directed his office’s legal assistant to note the return date of the motion on the office calendar, but that the return date had not been noted on the calendar. In addition, the appellants demonstrated a potentially meritorious defense based upon the statute of limitations”

Key Takeaway

This decision demonstrates that law office failure can constitute reasonable excuse when attorneys can show they took appropriate steps to calendar court dates but administrative breakdowns occurred. The presence of a potentially meritorious defense, such as statute of limitations issues, strengthens the case for relief. Courts examine both the excuse and underlying merits when determining whether to grant relief from defaults.

The Bank of New York Mellon v Faragalla decision provides valuable guidance on when law office failure crosses the threshold from inexcusable neglect to reasonable excuse. The Second Department’s analysis distinguishes between attorneys who implement proper calendaring procedures but suffer administrative breakdowns, and attorneys who maintain inadequate systems or demonstrate patterns of delay.

The critical factor appears to be the attorney’s proactive effort to calendar the court date. By directing a legal assistant to enter the return date on the calendar, the attorney demonstrated appropriate professional diligence. The subsequent failure of the assistant to complete this task represents the type of human error that can affect even well-managed law offices. Courts recognize that requiring attorneys to personally verify every calendared entry would impose unrealistic burdens on legal practice.

The decision also reinforces that reasonable excuse alone does not warrant vacatur. Defendants must additionally demonstrate potentially meritorious defenses to the underlying action. This two-pronged requirement prevents defendants from using technical excuses to delay inevitable judgments on claims they cannot defeat on the merits. The statute of limitations defense in Faragalla satisfied this requirement because it would completely bar the foreclosure action if proven.

Practical Implications

Attorneys seeking to vacate defaults based on law office failure must present detailed evidence about their office calendaring procedures. Affidavits should explain the specific steps taken to calendar court dates, identify the staff members responsible for each step, and document where the breakdown occurred. Generic assertions about “law office failure” without specifics about procedures and breakdowns will not suffice.

Law offices should implement redundant calendaring systems to minimize the risk of missed court dates. Best practices include having multiple staff members independently calendar court dates, using both electronic and physical calendar systems, and implementing automated reminder systems that alert attorneys to upcoming appearances. When breakdowns occur despite these systems, the existence of such procedures strengthens arguments that the failure was excusable rather than negligent.

How New York Default Judgments & Law Office Failure Law Has Evolved

Verified February 2026

This topic has been shaped by appellate rulings over many years. Explore the timeline below.

  1. A Default That Is More Than Meets the Eyes

    Complex default judgment issues in no-fault arbitration — early illustration that defaults are not always straightforward.

  2. Generalized Averment of Law Office Failure Is Sufficient

    Court sets a low bar: generalized averment of law office failure is sufficient to open a default.

  3. Why Law Office Failure Excuses Must Be Detailed

    Contradicting the low-bar approach, another court demands detailed explanations of the law office failure.

  4. Affidavits of Non-Receipt in Default Judgments

    Procedural requirements for challenging defaults based on non-receipt of process.

  5. This Was Excusable Law Office Failure

    Landmark ruling defines the contours of excusable law office failure under CPLR 5015(a)(1).

  6. Default Judgment Vacated

    Court vacates default judgment based on excusable default — the policy favoring resolution on the merits prevails.

  7. Default Judgment Upheld

    Court upholds default where defendant failed to demonstrate reasonable excuse — the outer limit of forgiveness.

Legal Context

Why This Matters for Your Case

New York law is among the most complex and nuanced in the country, with distinct procedural rules, substantive doctrines, and court systems that differ significantly from other jurisdictions. The Civil Practice Law and Rules (CPLR) governs every stage of civil litigation, from service of process through trial and appeal. The Appellate Division, Appellate Term, and Court of Appeals create a rich and ever-evolving body of case law that practitioners must follow.

Attorney Jason Tenenbaum has practiced across these areas for over 24 years, writing more than 1,000 appellate briefs and publishing over 2,353 legal articles that attorneys and clients rely on for guidance. The analysis in this article reflects real courtroom experience — from motion practice in Civil Court and Supreme Court to oral arguments before the Appellate Division — and a deep understanding of how New York courts actually apply the law in practice.

About This Topic

Default Judgments in New York Practice

Default judgments arise when a party fails to answer, appear, or respond within required time limits. Vacating a default under CPLR 5015 requires showing a reasonable excuse for the failure and a meritorious defense or cause of action. In no-fault practice, defaults occur frequently in arbitration and court proceedings, and the standards for granting and vacating defaults have generated substantial case law. These articles analyze default practice, restoration motions, and the circumstances under which courts excuse procedural failures.

90 published articles in Defaults

Common Questions

Frequently Asked Questions

What is a default in New York civil litigation?

A default occurs when a party fails to respond to a legal action within the required time frame — for example, failing to answer a complaint within 20 or 30 days of service under CPLR 320. When a defendant defaults, the plaintiff can seek a default judgment under CPLR 3215. However, a defaulting party can move to vacate the default under CPLR 5015(a) by showing a reasonable excuse for the delay and a meritorious defense to the action.

What constitutes a 'reasonable excuse' to vacate a default?

Courts evaluate reasonable excuse on a case-by-case basis. Accepted excuses can include law office failure (under certain circumstances), illness, lack of actual notice of the proceeding, or excusable neglect. However, mere neglect or carelessness is generally insufficient. The movant must also demonstrate a meritorious defense — meaning they have a viable defense to the underlying claim that warrants a determination on the merits.

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Attorney Jason Tenenbaum

About the Author

Jason Tenenbaum, Esq.

Jason Tenenbaum is the founding attorney of the Law Office of Jason Tenenbaum, P.C., headquartered at 326 Walt Whitman Road, Suite C, Huntington Station, New York 11746. With over 24 years of experience since founding the firm in 2002, Jason has written more than 1,000 appeals, handled over 100,000 no-fault insurance cases, and recovered over $100 million for clients across Long Island, Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, the Bronx, and Staten Island. He is one of the few attorneys in the state who both writes his own appellate briefs and tries his own cases.

Jason is admitted to practice in New York, New Jersey, Florida, Texas, Georgia, and Michigan state courts, as well as multiple federal courts. His 2,353+ published legal articles analyzing New York case law, procedural developments, and litigation strategy make him one of the most prolific legal commentators in the state. He earned his Juris Doctor from Syracuse University College of Law.

24+ years in practice 1,000+ appeals written 100K+ no-fault cases $100M+ recovered

Disclaimer: This article is published by the Law Office of Jason Tenenbaum, P.C. for informational and educational purposes only. It does not constitute legal advice, and no attorney-client relationship is formed by reading this content. The legal principles discussed may not apply to your specific situation, and the law may have changed since this article was last updated.

New York law varies by jurisdiction — court decisions in one Appellate Division department may not be followed in another, and local court rules in Nassau County Supreme Court differ from those in Suffolk County Supreme Court, Kings County Civil Court, or Queens County Supreme Court. The Appellate Division, Second Department (which covers Long Island, Brooklyn, Queens, and Staten Island) and the Appellate Term (which hears appeals from lower courts) each have distinct procedural requirements and precedents that affect litigation strategy.

If you need legal help with a defaults matter, contact our office at (516) 750-0595 for a free consultation. We serve clients throughout Long Island (Huntington, Babylon, Islip, Brookhaven, Smithtown, Riverhead, Southampton, East Hampton), Nassau County (Hempstead, Garden City, Mineola, Great Neck, Manhasset, Freeport, Long Beach, Rockville Centre, Valley Stream, Westbury, Hicksville, Massapequa), Suffolk County (Hauppauge, Deer Park, Bay Shore, Central Islip, Patchogue, Brentwood), Queens, Brooklyn, Manhattan, the Bronx, Staten Island, and Westchester County. Prior results do not guarantee a similar outcome.

Filed under: Defaults
Jason Tenenbaum, Personal Injury Attorney serving Long Island, Nassau County and Suffolk County

About the Author

Jason Tenenbaum

Jason Tenenbaum is a personal injury attorney serving Long Island, Nassau & Suffolk Counties, and New York City. Admitted to practice in NY, NJ, FL, TX, GA, MI, and Federal courts, Jason is one of the few attorneys who writes his own appeals and tries his own cases. Since 2002, he has authored over 2,353 articles on no-fault insurance law, personal injury, and employment law — a resource other attorneys rely on to stay current on New York appellate decisions.

Education
Syracuse University College of Law
Experience
24+ Years
Articles
2,353+ Published
Licensed In
7 States + Federal

Legal Resources

Understanding New York Defaults Law

New York has a unique legal landscape that affects how defaults cases are litigated and resolved. The state's court system includes the Civil Court (for claims up to $25,000), the Supreme Court (the primary trial court for unlimited jurisdiction), the Appellate Term (which hears appeals from lower courts), the Appellate Division (divided into four Departments, with the Second Department covering Long Island, Brooklyn, Queens, Staten Island, and several upstate counties), and the Court of Appeals (the state's highest court). Each court has its own procedural requirements, local rules, and case-assignment practices that can significantly impact the outcome of your case.

For defaults matters on Long Island, cases are typically filed in Nassau County Supreme Court (at the courthouse in Mineola) or Suffolk County Supreme Court (in Riverhead). No-fault arbitrations are heard through the American Arbitration Association, which assigns arbitrators throughout the metropolitan area. Workers' compensation claims go to the Workers' Compensation Board, with hearings at district offices across the state. Understanding which forum is appropriate for your case — and the specific procedural rules that apply — is essential for a successful outcome.

The procedural landscape in New York also includes important timing requirements that can affect your case. Most civil actions are subject to statutes of limitations ranging from one year (for intentional torts and claims against municipalities) to six years (for contract actions). Personal injury cases generally have a three-year deadline under CPLR 214(5), while medical malpractice claims must be filed within two and a half years under CPLR 214-a. No-fault insurance claims have their own regulatory deadlines, including 30-day filing requirements for applications and 45-day deadlines for provider claims. Understanding and complying with these deadlines is critical — missing a filing deadline can permanently bar your claim, regardless of how strong your case may be on the merits.

Attorney Jason Tenenbaum regularly practices in all of these venues. His office at 326 Walt Whitman Road, Suite C, Huntington Station, NY 11746, is centrally located on Long Island, providing convenient access to courts and offices throughout Nassau County, Suffolk County, and New York City. Whether you need representation in a no-fault arbitration, a personal injury trial, an employment discrimination hearing, or an appeal to the Appellate Division, the Law Office of Jason Tenenbaum, P.C. brings $24+ years of real courtroom experience to your case. If you have questions about the legal issues discussed in this article, call (516) 750-0595 for a free, no-obligation consultation.

New York's substantive law also presents distinct challenges. In motor vehicle cases, the no-fault system under Insurance Law Article 51 provides first-party benefits regardless of fault, but limits the right to sue for non-economic damages unless the plaintiff establishes a "serious injury" under one of nine statutory categories. This threshold — codified at Insurance Law Section 5102(d) — requires medical evidence showing more than a minor or subjective injury, and courts have developed detailed standards for each category. Fractures must be documented through imaging studies. Claims of permanent consequential limitation or significant limitation of use require quantified range-of-motion testing with comparison to norms. The 90/180-day category demands proof that the plaintiff was unable to perform substantially all of their usual daily activities for at least 90 of the 180 days following the accident.

In employment discrimination cases, the legal standards vary depending on whether the claim arises under state or local law. The New York State Human Rights Law employs a burden-shifting framework: the plaintiff must first establish a prima facie case by showing membership in a protected class, qualification for the position, an adverse employment action, and circumstances giving rise to an inference of discrimination. The burden then shifts to the employer to articulate a legitimate, non-discriminatory reason for its decision. If the employer meets this burden, the plaintiff must demonstrate that the stated reason is pretextual. The New York City Human Rights Law, by contrast, applies a broader standard, asking whether the plaintiff was treated less well than other employees because of a protected characteristic.

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