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Mark it up, fax it back and see what happens
Procedural Issues

Mark it up, fax it back and see what happens

By Jason Tenenbaum 8 min read

Key Takeaway

Court ruling shows how handwritten changes to no-fault stipulations can become binding through acquiescent conduct, even when plaintiff later tries to enforce original terms.

This article is part of our ongoing procedural issues coverage, with 190 published articles analyzing procedural issues issues across New York State. Attorney Jason Tenenbaum brings 24+ years of hands-on experience to this analysis, drawing from his work on more than 1,000 appeals, over 100,000 no-fault cases, and recovery of over $100 million for clients throughout Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, and the Bronx. For personalized legal advice about how these principles apply to your specific situation, contact our Long Island office at (516) 750-0595 for a free consultation.

The Doctrine of Acquiescent Conduct in Settlement Agreements

Settlement stipulations form the backbone of dispute resolution in no-fault insurance litigation, allowing parties to resolve claims efficiently without protracted litigation. However, the formation and modification of these agreements can become complicated when one party makes handwritten changes to proposed settlement terms before signing. Under New York law, the question of whether such modifications become binding depends on the conduct of the party who received the modified document.

The doctrine of acquiescent conduct provides that when one party receives a modified agreement and takes no action to object or pursue the matter further, that party’s silence and inaction may be interpreted as acceptance of the modified terms. This principle serves important policy objectives by encouraging parties to promptly communicate objections to proposed modifications rather than lying in wait and attempting to enforce more favorable original terms months or years later.

The case of Preferred Services v Country Wide Insurance Co. illustrates how dramatically this doctrine can impact litigation outcomes, particularly when substantial sums are at stake and one party has strategically delayed objecting to modifications that were unfavorable to their interests.

Case Background: A Modified Stipulation and Six Months of Silence

In this no-fault reimbursement dispute, the plaintiff healthcare provider and the defendant insurance company engaged in settlement negotiations to resolve outstanding claims. As is common in such matters, the plaintiff’s counsel drafted a proposed stipulation outlining the settlement terms, including payment amounts and consequences for the insurer’s failure to comply with the agreed-upon payment schedule.

The proposed stipulation contained a paragraph addressing payment defaults, which included liquidated damages provisions and other consequences that would apply if the insurance company failed to make timely payments. These provisions were favorable to the plaintiff and created significant financial incentives for the insurer to comply with the payment terms.

When defense counsel received the proposed stipulation, rather than signing it as drafted, they took a different approach. Defense counsel made several handwritten changes to paragraph 2 of the document, which addressed the consequences of payment default. These modifications had two significant effects: first, they extended the time period the defendant would have to comply with the payment terms, and second, they substantially reduced the defendant’s payment obligations in the event of non-compliance. After making and initialing these handwritten changes, defense counsel returned the modified stipulation to plaintiff’s counsel.

What happened next proved critical to the litigation outcome. Upon receiving the modified stipulation with defense counsel’s handwritten changes, the plaintiff took no immediate action. Plaintiff’s counsel did not object to the modifications, did not propose counter-modifications, did not file any motions with the court, and did not engage in any further settlement negotiations. Instead, the plaintiff simply remained silent for six full months while taking no further litigation action on the underlying no-fault claim.

Jason Tenenbaum’s Analysis:

Preferred Servs. v Country Wide Ins. Co., 2012 NY Slip Op 22098 (App. Term 1st Dept. 2012)

“Upon receipt of plaintiff’s proposal, defense counsel made and initialed several handwritten changes to paragraph 2 of the document — addressing the consequences of a payment default on defendant’s part — with the changes designed to extend the time allotted to defendant to comply with the agreement’s payment terms and, more importantly here, to reduce defendant’s payment obligations in the event it failed to comply. So far as shown, plaintiff voiced no objection to the modifications proposed by defendant or took any other action in the case for a full six months after defense counsel marked up and returned the stipulation, until March 2009, when plaintiff entered judgment in accordance with the original terms of the stipulation favorable to it.

“since plaintiff itself acknowledges that the parties’ correspondence yielded an enforceable settlement agreement, we conclude that plaintiff, through “acquiescent conduct” (Eldor Contr. Corp. v County of Nassau, 272 AD2d 509 ) — including its election to forego any further litigation activity on its no-fault claim — accepted and is bound by the stipulation’s revised terms”

Well, somebody figured out how to limit the liquidated damage provision portion of the stipulation…

The Appellate Term’s decision in Preferred Services establishes important precedent regarding the formation of settlement agreements through modified proposals and acquiescent conduct. The court emphasized that the plaintiff’s six-month period of silence following receipt of the modified stipulation, coupled with its complete cessation of litigation activity on the underlying claim, constituted acceptance of the defendant’s modifications.

This holding reflects the principle that parties cannot strategically delay objecting to unfavorable modifications while waiting to see whether the counterparty will perform under the agreement. Had the defendant timely paid under the modified terms, the plaintiff presumably would have accepted those payments without complaint. The plaintiff’s attempt to enforce the original, more favorable terms only after the defendant allegedly defaulted struck the court as fundamentally unfair.

The decision also highlights the importance of the totality of circumstances in determining whether acquiescent conduct has occurred. The court noted multiple factors: the plaintiff received the modified document, voiced no objection, took no further action in the case, and allowed six months to pass. This combination of inaction and passage of time demonstrated acceptance more clearly than any single factor could have.

Furthermore, the court rejected the plaintiff’s argument that no binding agreement existed because the parties never signed a fully executed stipulation with matching terms. The court held that when the plaintiff acknowledged that the parties’ correspondence yielded an enforceable settlement agreement, the plaintiff could not then cherry-pick which version of that agreement would govern. By conceding that some agreement existed, the plaintiff became bound by the version they had accepted through acquiescent conduct: the modified version proposed by the defendant.

Practical Implications for No-Fault Practitioners

This decision carries crucial lessons for both plaintiffs’ and defendants’ counsel in no-fault insurance litigation. For plaintiffs’ counsel, the case demonstrates the critical importance of promptly reviewing any modified settlement documents and immediately communicating objections. When an opposing party returns a marked-up stipulation, counsel must either accept the modifications, propose counter-modifications, or explicitly reject the proposed changes. Silence is not a neutral option; it constitutes acceptance.

The decision also illustrates a strategic opportunity for defendants’ counsel when faced with unfavorable settlement proposals. Rather than simply rejecting proposed stipulations or attempting to negotiate entirely new terms, defense counsel can make specific, targeted modifications to the most problematic provisions and return the document. If opposing counsel fails to promptly object, those modifications may become binding through acquiescent conduct.

However, practitioners must exercise caution when employing this strategy. The modifications should be clearly marked and initialed, ensuring there can be no dispute about what changes were proposed. Additionally, counsel should document the date the modified stipulation was sent to opposing counsel, as the passage of time without objection becomes a critical factor in establishing acquiescent conduct.

For plaintiffs, the case underscores the dangers of entering into settlement agreements that contain liquidated damages provisions without carefully considering how those provisions might be modified by defense counsel. When such provisions are critical to the settlement’s value, plaintiffs should consider making them non-negotiable terms that must be accepted without modification.

Key Takeaway

When a party receives a modified settlement agreement with handwritten changes and remains silent for an extended period while taking no further action on the underlying claim, that silence constitutes acceptance of the modified terms through acquiescent conduct. Parties cannot selectively enforce the most favorable version of settlement terms after allowing modified proposals to go unchallenged for months. Legal practitioners must promptly object to unfavorable modifications or risk being bound by them, regardless of whether those terms differ substantially from the original proposal.

Legal Context

Why This Matters for Your Case

New York law is among the most complex and nuanced in the country, with distinct procedural rules, substantive doctrines, and court systems that differ significantly from other jurisdictions. The Civil Practice Law and Rules (CPLR) governs every stage of civil litigation, from service of process through trial and appeal. The Appellate Division, Appellate Term, and Court of Appeals create a rich and ever-evolving body of case law that practitioners must follow.

Attorney Jason Tenenbaum has practiced across these areas for over 24 years, writing more than 1,000 appellate briefs and publishing over 2,353 legal articles that attorneys and clients rely on for guidance. The analysis in this article reflects real courtroom experience — from motion practice in Civil Court and Supreme Court to oral arguments before the Appellate Division — and a deep understanding of how New York courts actually apply the law in practice.

About This Topic

Procedural Issues in New York Litigation

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190 published articles in Procedural Issues

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Common Questions

Frequently Asked Questions

What are common procedural defenses in New York no-fault litigation?

Common procedural defenses include untimely denial of claims (insurers must issue denials within 30 days under 11 NYCRR §65-3.8(c)), failure to properly schedule EUOs or IMEs, defective service of process, and failure to comply with verification request requirements. Procedural compliance is critical because courts strictly enforce these requirements, and a single procedural misstep by the insurer can result in the denial being overturned.

What is the CPLR and how does it affect my case?

The New York Civil Practice Law and Rules (CPLR) is the primary procedural statute governing civil litigation in New York state courts. It covers everything from service of process (CPLR 308) and motion practice (CPLR 2214) to discovery (CPLR 3101-3140), statute of limitations (CPLR 213-214), and judgments. Understanding and complying with CPLR requirements is essential for successful litigation.

What is the 30-day rule for no-fault claim denials?

Under 11 NYCRR §65-3.8(c), an insurer must pay or deny a no-fault claim within 30 calendar days of receiving proof of claim — or within 30 days of receiving requested verification. Failure to issue a timely denial precludes the insurer from asserting most defenses, including lack of medical necessity. This 30-day rule is strictly enforced by New York courts and is a critical defense for providers and claimants.

How does improper service of process affect a no-fault lawsuit?

Improper service under CPLR 308 can result in dismissal of a case for lack of personal jurisdiction. In no-fault collection actions, proper service on insurers typically requires serving the Superintendent of Financial Services under Insurance Law §1212. If service is defective, the defendant can move to dismiss under CPLR 3211(a)(8), and any default judgment obtained on defective service may be vacated.

What is a condition precedent in no-fault insurance?

A condition precedent is a requirement that must be satisfied before a party's obligation arises. In no-fault practice, claimant conditions precedent include timely filing claims, appearing for EUOs and IMEs, and responding to verification requests. Insurer conditions precedent include timely denying claims and properly scheduling examinations. Failure to satisfy a condition precedent can be dispositive — an untimely denial waives the insurer's right to contest the claim.

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Attorney Jason Tenenbaum

About the Author

Jason Tenenbaum, Esq.

Jason Tenenbaum is the founding attorney of the Law Office of Jason Tenenbaum, P.C., headquartered at 326 Walt Whitman Road, Suite C, Huntington Station, New York 11746. With over 24 years of experience since founding the firm in 2002, Jason has written more than 1,000 appeals, handled over 100,000 no-fault insurance cases, and recovered over $100 million for clients across Long Island, Nassau County, Suffolk County, Queens, Brooklyn, Manhattan, the Bronx, and Staten Island. He is one of the few attorneys in the state who both writes his own appellate briefs and tries his own cases.

Jason is admitted to practice in New York, New Jersey, Florida, Texas, Georgia, and Michigan state courts, as well as multiple federal courts. His 2,353+ published legal articles analyzing New York case law, procedural developments, and litigation strategy make him one of the most prolific legal commentators in the state. He earned his Juris Doctor from Syracuse University College of Law.

24+ years in practice 1,000+ appeals written 100K+ no-fault cases $100M+ recovered

Disclaimer: This article is published by the Law Office of Jason Tenenbaum, P.C. for informational and educational purposes only. It does not constitute legal advice, and no attorney-client relationship is formed by reading this content. The legal principles discussed may not apply to your specific situation, and the law may have changed since this article was last updated.

New York law varies by jurisdiction — court decisions in one Appellate Division department may not be followed in another, and local court rules in Nassau County Supreme Court differ from those in Suffolk County Supreme Court, Kings County Civil Court, or Queens County Supreme Court. The Appellate Division, Second Department (which covers Long Island, Brooklyn, Queens, and Staten Island) and the Appellate Term (which hears appeals from lower courts) each have distinct procedural requirements and precedents that affect litigation strategy.

If you need legal help with a procedural issues matter, contact our office at (516) 750-0595 for a free consultation. We serve clients throughout Long Island (Huntington, Babylon, Islip, Brookhaven, Smithtown, Riverhead, Southampton, East Hampton), Nassau County (Hempstead, Garden City, Mineola, Great Neck, Manhasset, Freeport, Long Beach, Rockville Centre, Valley Stream, Westbury, Hicksville, Massapequa), Suffolk County (Hauppauge, Deer Park, Bay Shore, Central Islip, Patchogue, Brentwood), Queens, Brooklyn, Manhattan, the Bronx, Staten Island, and Westchester County. Prior results do not guarantee a similar outcome.

Jason Tenenbaum, Personal Injury Attorney serving Long Island, Nassau County and Suffolk County

About the Author

Jason Tenenbaum

Jason Tenenbaum is a personal injury attorney serving Long Island, Nassau & Suffolk Counties, and New York City. Admitted to practice in NY, NJ, FL, TX, GA, MI, and Federal courts, Jason is one of the few attorneys who writes his own appeals and tries his own cases. Since 2002, he has authored over 2,353 articles on no-fault insurance law, personal injury, and employment law — a resource other attorneys rely on to stay current on New York appellate decisions.

Education
Syracuse University College of Law
Experience
24+ Years
Articles
2,353+ Published
Licensed In
7 States + Federal

Discussion

Comments (11)

Archived from the original blog discussion.

TL
trial lawyer
So if Plaintiff sends a letter stating it is deisregarding the cross outs, Defendant must do something. You snooze you lose.
J
JT Author
Plaintiff was the scrivener. That is the problem. I found the case: Bronx County Civil Court CV-037933-03/BX Post Disposition – Appeal Pending PREFERRED SERVICES Leon Kucherovsky COUNTRY WIDE INSURANCE CO. Jaffe & Koumourdas LLP 01/27/2010 Honorable Elizabeth A. Taylor Part 40 – Procedural Motions No Fault
ML
Mitchell lustiig
This is a good decision as some plaintiff firms are sneaky and do not play by the same rules as everybody else and this decision puts them in their place. Moreover, what kind of firm would waste their time and the courts time litigating over the terms of a stipulation where they have already been paid the amounts called for in the original stipulation.
N
nycoolbreez
By seeking default judgment for the full amount did plaintiff really acquiesce? Aren’t the terms of the stipulation ambiguous, at least?
AK
Alan Klaus
This is bad law. Unless acknowledged by the party after the changes had been made no contract can exist. I feel this is sneaky unethical behavior. A party to the stip should make a phone call to explain and verify the changes w the other party.
RZ
Ray Zuppa
Just some more quasi law/B.S. Corporate justice that is the disgrace of New York’s legal system. At this point it is shameless and brazen. JT give me a break. In high volume shit law no fault who really checks the friggin stips. Who makes changes to stips without pointing them out. Corporate criminals with the full blessing of the Court — that’s who.
AK
Alan Klaus
You tell them RZ. “Corporate criminals” I like it.
S
slick
I’m actually adding a line to my stips that no changes to the stips can be made without express acceptance.
J
JT Author
Like the non-waiver provision of a contract that is waived when someone does not respond to the other party’s inconsistent behavior? Funny.
KL
Kurt Lundgren
The first time a defense attorney does that to one of my stips is the last. The defense attorneys word is dirt and he or she shall be treated accordingly. Pay backs are a bitch. Sorry JT, this is a family blog. Dont want to offend the little children who visit this site daily. I should have said $%#@* instead of the cuss word. But sometimes I get so angry ……
N
nycoolbreez
I would prefer to fail with honor than win by cheating. Sophocles If you’re not cheating, you’re not trying hard enough. Unknown

Legal Resources

Understanding New York Procedural Issues Law

New York has a unique legal landscape that affects how procedural issues cases are litigated and resolved. The state's court system includes the Civil Court (for claims up to $25,000), the Supreme Court (the primary trial court for unlimited jurisdiction), the Appellate Term (which hears appeals from lower courts), the Appellate Division (divided into four Departments, with the Second Department covering Long Island, Brooklyn, Queens, Staten Island, and several upstate counties), and the Court of Appeals (the state's highest court). Each court has its own procedural requirements, local rules, and case-assignment practices that can significantly impact the outcome of your case.

For procedural issues matters on Long Island, cases are typically filed in Nassau County Supreme Court (at the courthouse in Mineola) or Suffolk County Supreme Court (in Riverhead). No-fault arbitrations are heard through the American Arbitration Association, which assigns arbitrators throughout the metropolitan area. Workers' compensation claims go to the Workers' Compensation Board, with hearings at district offices across the state. Understanding which forum is appropriate for your case — and the specific procedural rules that apply — is essential for a successful outcome.

The procedural landscape in New York also includes important timing requirements that can affect your case. Most civil actions are subject to statutes of limitations ranging from one year (for intentional torts and claims against municipalities) to six years (for contract actions). Personal injury cases generally have a three-year deadline under CPLR 214(5), while medical malpractice claims must be filed within two and a half years under CPLR 214-a. No-fault insurance claims have their own regulatory deadlines, including 30-day filing requirements for applications and 45-day deadlines for provider claims. Understanding and complying with these deadlines is critical — missing a filing deadline can permanently bar your claim, regardless of how strong your case may be on the merits.

Attorney Jason Tenenbaum regularly practices in all of these venues. His office at 326 Walt Whitman Road, Suite C, Huntington Station, NY 11746, is centrally located on Long Island, providing convenient access to courts and offices throughout Nassau County, Suffolk County, and New York City. Whether you need representation in a no-fault arbitration, a personal injury trial, an employment discrimination hearing, or an appeal to the Appellate Division, the Law Office of Jason Tenenbaum, P.C. brings $24+ years of real courtroom experience to your case. If you have questions about the legal issues discussed in this article, call (516) 750-0595 for a free, no-obligation consultation.

New York's substantive law also presents distinct challenges. In motor vehicle cases, the no-fault system under Insurance Law Article 51 provides first-party benefits regardless of fault, but limits the right to sue for non-economic damages unless the plaintiff establishes a "serious injury" under one of nine statutory categories. This threshold — codified at Insurance Law Section 5102(d) — requires medical evidence showing more than a minor or subjective injury, and courts have developed detailed standards for each category. Fractures must be documented through imaging studies. Claims of permanent consequential limitation or significant limitation of use require quantified range-of-motion testing with comparison to norms. The 90/180-day category demands proof that the plaintiff was unable to perform substantially all of their usual daily activities for at least 90 of the 180 days following the accident.

In employment discrimination cases, the legal standards vary depending on whether the claim arises under state or local law. The New York State Human Rights Law employs a burden-shifting framework: the plaintiff must first establish a prima facie case by showing membership in a protected class, qualification for the position, an adverse employment action, and circumstances giving rise to an inference of discrimination. The burden then shifts to the employer to articulate a legitimate, non-discriminatory reason for its decision. If the employer meets this burden, the plaintiff must demonstrate that the stated reason is pretextual. The New York City Human Rights Law, by contrast, applies a broader standard, asking whether the plaintiff was treated less well than other employees because of a protected characteristic.

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